UPDATE 4/29/2020

To all clients and consumers of services at Hearing Speech + Deaf Center

Based on the reports from Governor DeWine and Dr. Amy Acton, we will be reopening some services effective Monday, May 4, 2020. In doing so, we have policies and procedures in place to keep our patients, clients, and staff safe. Our general policies are as follows:

We are offering services in our offices, curbside and via telehealth. Please see the specific service below for your options.

Masks are required to be worn at all times while in the office. The HSDC staff will also be wearing masks to protect you.

If you have been exposed to anyone within the past 14 days prior to your appointment, please call to reschedule your appointment to allow 14 days to pass prior to coming to the office and monitor for symptoms of COVID-19: Fever (> 100.0), unusual shortness of breath, sore throat or excessive coughing.

We ask that you be accompanied by no more than 1 person and that that person must also wear a mask.

On the morning of your appointment please call and reschedule if you experience any of the following: Fever (> 100.0), unusual shortness of breath, sore throat, or excessive coughing.

Please maintain appropriate social distancing (6 feet) while in the office.

Community Services for the Deaf

Deaf Advocacy: All D/deaf advocacy services will be provided via video phone.

Please contact:

Deanna Herbers at 513-206-9330 or email dherbers@hearingspeechdeaf.org or

Elizabeth Whelpdale at 513-206-9424 or ewhelpdale@hearingspeechdeaf.org

Interpreting Services: All interpreting services will be provided per the direction of facilities requesting the service. Please call 513-487-7711 or email coordinator@hearingspeechdeaf.org to schedule an appointment

Community Employment Services: Community Employment Services will be provided via video phone and onsite, as applicable:

Please contact:

Deanna Herbers at 513-206-9330 or email dherbers@hearingspeechdeaf.org or

Elizabeth Whelpdale at 513-206-9424 or ewhelpdale@hearingspeechdeaf.org

Audiology

Audiology services can be provided via telehealth, curbside, or in office, Monday – Friday from 8:30 am to 5:00 pm. Our offices are closed each day from 12:00 noon – 1:00 pm for lunch.

To schedule an appointment, please call:

Burnet – 513-221-0527

Eastgate – 513-947-8470

West Chester – 513-942-3350

Speech Therapy

Speech Therapy can be provided in office or via telehealth. Hours vary by location.

To schedule an appointment, please call:

Burnet – 513-221-0527

Eastgate – 513-947-8470

West Chester – 513-942-3350

Occupational Therapy

Occupational Therapy can be provided in office or via telehealth on Tuesdays and Wednesdays.

To schedule an appointment, please call: 513-221-0527

________________________

Date: March 16, 2020

COVID-19 Update for clients & consumers of services

Our number one priority is to keep our patients, clients, and staff safe during these difficult times. In that spirit, we are altering our service delivery as outlined below. We sincerely appreciate your understanding and support as we continue our commitment to serving you.

Continue reading below or Return to Our Welcome Page

Community Services for the Deaf

Deaf Advocacy:
All D/deaf advocacy services will be provided via video phone. Please contact
Deanna Herbers at VP 513-206-9330 or email dherbers@hearingspeechdeaf.org
or Elizabeth Whelpdale at VP 513-206-9424 or ewhelpdale@hearingspeechdeaf.org

Interpreting Services:
All essential interpreting services will continue to be provided. Please call 513-487-7711 or email coordinator@hearingspeechdeaf.org to schedule an appointment

Community Employment Services:
All Community advocacy services will be provided via video phone. Please contact:
Deanna Herbers at VP 513-206-9330 or email dherbers@hearingspeechdeaf.org or
Elizabeth Whelpdale at VP 513-206-9424 or ewhelpdale@hearingspeechdeaf.org

Continue reading below or Return to Our Welcome Page

Audiology

Our audiology department remains open to address urgent items. However, we will be providing telehealth and drive-up services only. We know that these are very difficult times and we want to make sure that you can hear the updates and directives from our government officials. All hearing evaluations and in-office appointments will be canceled until further notice.

If you need assistance, please contact your local office and schedule an appointment. If your concern can be addressed via telehealth, an audiologist will contact you to provide the appointment via the telehealth, internet, connection.

You can also bring your hearing aid to the office for service. Once you arrive at the office, remain in your car and call the main number and someone will come to your car to obtain your hearing aid and discuss the issues you are experiencing. The audiologist will service your hearing aid and then return it to you in your car.

For a drive-up appointment, please call:
Burnet – 513-221-0527 (ext. 129) – Open Monday and Thursday by appointment
Eastgate – 513-947-8470 – Open Wednesday and Friday by appointment
West Chester – 513-942-3350 – Open Tuesday and Thursday by appointment

Continue reading below or Return to Our Welcome Page

Speech Therapy

Our speech clinic is closed at this time for in-person visits. Our therapists will be in touch with you to offer teletherapy if you are interested in continuing your, or your child’s therapy via this technology.

Occupational Therapy

Our occupational therapy clinic is closed at this time for in-person visits. Our therapist will be in touch with you to offer teletherapy if you are interested in continuing your child’s therapy via this technology.

Continue reading below or Return to Our Welcome Page

Additional Resources:

Centers for Disease Control:
https://www.cdc.gov/coronavirus/2019-ncov/index.html

Travel Information via the Centers for Disease Control:
https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html

Ohio Department of Health:
https://odh.ohio.gov/wps/portal/gov/odh/covid-19

World Health Organization:
https://www.who.int/emergencies/diseases/novel-coronavirus-2019

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